We have extensive experience conducting market research and process evaluation of energy efficiency and demand response programs. The goal of process evaluation is to assess program effectiveness and identify potential areas of improvement. Process evaluations can provide feedback from the perspective of customers, trade allies, program administrators and other stakeholder groups. Ultimately, the goal of our market research and process evaluation activities is to provide actionable findings and recommendations that can positively impact our clients’ programs and other initiatives.
Process Evaluation and Market Research
Featured Projects
Ameren Missouri
The process evaluation of the Ameren Missouri CommunitySavers program included surveys of tenants, property managers and owners, and interviews with trade allies and program staff.
Arkansas Energy Office
For the process evaluation of the Energy Efficiency Arkansas Program, we conducted participant and general population surveys, interviewed program staff, and reviewed program materials.
Illinois Department of Commerce & Economic Opportunity
Under contract with the Illinois Department of Commerce & Economic Opportunity, we completed a process evaluation of the Building Energy Code Compliance Program.
Colorado Energy Office
Under contract with the Colorado Energy Office, we completed an evaluation of the Percentage of Income Payment Plans (PIPP) administered by Colorado utilities.
Energy Trust of Oregon
Under contract with Energy Trust of Oregon, we prepared the 2020 Customer Insights Study Final Report.
Our Approach
In conducting process evaluation of energy programs, we typically investigate a number of topics, listed below. A key to our approach is flexibility – the ability to apply our assortment of research tools effectively to answer both the recurring research questions and address new issues that are identified in each evaluation or that arise with changes to the programs or the markets in which they operate.