For Ameren Missouri, we evaluated the CommunitySavers Program, aimed at income-qualified multifamily properties and offering property managers and owners a “one stop shop” experience to help them implement energy efficiency measures in tenant units and common areas. The process evaluation of this program included surveys of tenants, property managers and owners and interviews with trade allies and program staff, and ride-alongs with trade allies. Using this data, we assessed the program design, implementation processes, customer satisfaction, and barriers to energy efficiency and the program’s strategy for addressing these barriers.
Chapter 4 of the report linked below provides our process evaluation reporting for the PY2016 CommunitySavers Program.